Dr. Vikram Jit Singh Chhatwal is the Chairman and Whole-time Director of our Company. He holds a bachelors' degree in medicine and surgery from Jawaharlal Nehru Medical College, Belgaum, doctor of Philosophy from the National University of Singapore, masters' degree in business administration in international management from Ecole Nationale Des Ponts et Chaussées, Paris and a post-graduate diploma in public health administration from the Institute of Health Care Administration, Chennai. He was previously associated with Apollo Health Street, Indraprastha Apollo Hospitals, Reliance Capital Limited, Advent India PE Advisors Private Limited and was a member of the NUS President's Advancement Advisory Council. He joined our Company in 2007 as an Additional Director.
Ms. Srimathy Ranganathan, has been a Whole Time Director on the Board of Medi Assist from August 2014 to September 2018. She has been re-appointed as a Non-Executive Director on the Board effective April, 2019.
Srimathy joined Medi Assist in July 2009 as Chief Operating Officer and has been part of the leadership team in all its initiatives and has been a key catalyst for driving growth at Medi Assist by institutionalizing the Sales Structure and Processes.
Prior to that Srimathy was a Direct Recruit Officer (Accounts) of the 1980 batch and served for over 28 years at the Oriental Insurance Company. She has been associated with their IT plans and has pioneered the design and implementation of Accounts Module of the Core Insurance solutions across 1000+ offices Pan-India . She has also actively coordinated with the Boston Consulting Group and steered the Business Process Reengineering initiatives across offices at the Oriental Insurance Company.
A gold medallist from College and University Rank Holder in BCom from Madras University, MBA from IGNOU, New Delhi and an Associate Member of Insurance Institute of India , she has also done a course on Project Management from Asian Institute of Management, Manila Philippines.
Satish V.N. Gidugu is the Whole-time Director and Chief Executive Officer of our Company. He joined our Company on October 7, 2013 as Chief Technology Officer and was re-designated as Chief Operating Officer of our Company on January 12, 2015. He holds a bachelors' degree in technology from the Indian Institute of Technology, Madras. He was previously associated with Pilani Soft Labs Private Limited, Photon Infotech Private Limited, SAP Labs India Private Limited, YASU Technologies Private Limited, Intergraph Consulting Private Limited and Mahindra- British Telecom Limited.
Himani Kapadia is an Independent Director of our Company. She holds a bachelors' degree in commerce from University of Mumbai. She is also an associate member of the Institute of Chartered Accountants of India. She is currently the Chief Operating Officer at MORE - Global Production (Part of Oliver India and Inside Ideas Group), and was previously associated with Publicis Group as CEO for its agencies, SapientRazorfish and Digitas.
Whole Time Director
Nikhil Chopra was appointed as the Chief Business Officer of our Company on November 24, 2018. He had joined our Company as Head - MediBuddy Platform and Vice President – Infiniti of our Company on May 2, 2016. He has also been appointed as the Whole-time Director of Medi Assist Insurance TPA Private Limited with effect from March 3, 2021. He holds a bachelors' degree in commerce (Honours) from Osmania University and has been awarded a certification in Accelerated Sales Force Performance from the Indian School of Business. He was previously associated with IndusAge Advisors Limited and IndusAge Management Services Private Limited.
Chief Technology Officer
Himanshu Rastogi was appointed as the Chief Technology Officer of our Company on December 1, 2018. He joined our Company on February 7, 2015 as Vice President – Technology and was re-designated as the Chief Information Officer on September 1, 2016. He holds a bachelors’ degree in technology from Indian Institute of Technology, Roorkee. He was previously associated with IBM Global Services India Private Limited, Photon Interactive Private Limited, Photon Infotech Private Limited and Sapient Consulting Limited.
Chief Operating Officer
Avaneesh Akhoury was appointed as the Chief Operations Officer of our Company on January 15, 2021 and of our Subsidiary on April 1, 2021. He holds a bachelors' degree in technology from the National Institute of Technology, Kurukshetra and has completed the post-graduate programme in management from the S. P. Jain Institute of Management and Research, Mumbai. He was previously associated with AXA Business Services Private Limited, Optum Global Solutions (India) Private Limited (UnitedHealth Group) and Wipro BPO (A division of Wipro Limited)
Chief Financial Officer
Samir has shown outstanding work and leadership as a Chief Financial Officer at Medi Assist. He has an impeccable attention to detail and is highly motivated and centered in creating and managing forecasting models, Cash flows, assessing risks in investments and making sure that all of this and more comply with regulations across partnerships and businesses within the organization. He has been at the forefront of driving cost efficiencies, revenue management, taxation and Audits.
He has had an eminent career in the E-commerce, Healthcare, Telecom and IT/ITES sectors, working with various companies like Practo, Fortis Healthcare, Indus towers and Genpact previously. His knowledge in business strategies, financial planning and reporting, controllership, revenue and cost efficiencies, Investor reporting, Process excellence, Internal controls, Setting compliance framework, tax, audit, treasury, legal, secretarial and Due Diligence is extremely powerful and benevolent to the clients and internal businesses alike.
Samir is a B-Com graduate and a Chartered Accountant, he has worked in highly competitive roles before and has gotten a chance to work with the leadership teams of various organizations. Moreover, he has been part of SAP and Oracle implementation teams and experience of 16+ years working on these ERPs. He has also had a chance to lead teams of upto 50+ members spread internationally.
Head - Human Resources
Anitha Manikantan was appointed as the Senior Vice President & Head- Human Resources of our Company on March 5, 2020 and of our Subsidiary on April 1, 2021. She holds a bachelors' degree in arts from Bangalore University, and a masters' diploma in business administration from the Symbiosis Institute of Management Studies. She was previously associated with Cargill Business Services India Private Limited and Capgemini Business Services (India) Limited.
With over 30 years of experience, Ganesh has been an asset to our organization. As a Chief Administrative Officer, Ganesh has helped us with smooth functioning of various initiatives that the company has taken over the years. Without his strong problem solving abilities and diverse experience in conflict and risk management, we would not have been able to achieve the excellence that we have as a company!
Ganesh's interpersonal and team management skills have originated from his degree in M. Com. too. He keeps himself overtly centered and motivated, while also keeping his teams inspired by his work and excellent risk assessment capabilities.
Vice President, Operations
Raghu possesses 25 years of exceptional experience in the healthcare and pharmaceutical industries. His motivated attitude and impeccable aptitude has made him an inspired leader in his field of work! Raghu excels professionally and intellectually to take up new challenges in an organization, while fulfilling all expectations with positive growth.
He is an MBA from the esteemed Sikkim Manipal University with an experience in a variety of roles such as Sales, Pre-sales, Marketing, HR, Training, CRM, Operations and Team Management in the field of Pharmaceuticals, Healthcare and Health Insurance TPA handling. He is a quick learner and adapts swiftly in high functioning scenarios!
Vice President, COE
Siddhartha has been successful in spearheading and growing efficient business operations across multiple lines of businesses like Managed IT Services, Healthcare, Customer Service and Tech Support operations. His incredible people skills, strong sense of responsibility and administrative leadership is evident with his deft planning and execution.
Siddhartha is a BSc graduate in Economics, Computer Science and Physics and is experienced in leading Outsourced/Captive businesses workforce spanning diverse cultures.
Vice President, Operations
Manish is a trusted and responsible member of the crème de la crème team of Medi Assist. His evident skills in Operational leadership and excellence can be witnessed constantly in his execution of any initiative that he undertakes.
With over 22 years of experience, Manish has shown exceptional management skills, professionally and interpersonally and possesses a true “Lead by Example” quality in him.
Vice President, Engineering
Shwetank is the Vice President of Engineering, here at Medi Assist. He comes with over 14 years of exceptional experience in the technology domain. He is adept in taking up new opportunities and delivering with immense responsibility and leadership!
Although he has a quiet demeanor about himself, nonetheless possesses great interpersonal skills and leads by constant empowerment of his teams and everybody who works with him.
Vice President, Revenue & Retention
Shivani comes with over 20 years of versatile experience in Service & quality assurance and customer retention. With a management degree from XLRI Jamshedpur, Shivani has been helping brands with client retention while ensuring impeccable service delivery.
Currently, in a leadership role, Shivani heads Revenue & Relationships at Medi Assist TPA with a core focus on the customer journey to drive customer growth, retention, and loyalty.
Her vast experience in healthcare and insurance has helped her understand and navigate the constantly evolving health-tech sector. She is process-oriented and has developed a reputation for successfully pivoting businesses for growth. Shivani also has an insane ability to engage with senior business leaders, identify latent requirements, and evolve differentiated business, engagement & delivery models.
Vice President, Claims
Mukunda comes with almost 30 years of experience and heads the Claims department here at Medi Assist. He has quite rightfully occupied the position of Vice President at Medi Assist.
His customer-centric approach ensures consistent delivery and excellent claims management tailored to the needs of the client. His impeccable problem solving capability has helped Medi Assist streamline processes and introduce more efficient ways of catering to customer service.
Vice President, Engineering
Praveen comes with an impressive experience of 10+ years and is now the Vice President of Engineering at Medi Assist. His impeccable career graph has been one that has only progressed exponentially. With an M. Tech degree, Praveen has been able to take up any challenge that came his way and delivered on each one of them in the most graceful and sophisticated manner.
He is quick to define architecture standards, adapt new technology stacks and develop processes for efficient and timely delivery to customers. Praveen's highly motivated and inspired spirit has helped him form high functioning and adept technology teams over the years.
Vice President, Partnerships
With over 16 years of growth centered experience, Azaz is responsible for new acquisitions, retention and managing P&L for the West zone at Medi Assist. His unparalleled knowledge of the health insurance and healthcare sector makes him an asset to the Leadership team. His deft people skills and inspired team leadership has allowed him to adapt to newer scenarios rather swiftly.
He has been very spontaneous in providing new inputs which could be offered to both old and new customers, helping us to gain and retain business throughout.
Vice President, Partnerships
Coming with a whopping 34+ years of experience, Ajit has truly been an asset to the Medi Assist Leadership. His incredible experience ranges in the fields of health insurance, Insurance Broking and Credit Insurance. Ajit strives to build sustainable and meaningful business relationships and partnerships, while driving revenue and business growth across the Insurance industry.
Vice President, Partnerships
Sandeep heads our Partnerships department for the North and East zones. His incredible contribution to the company ranges from acquiring new businesses, managing relationships with key stakeholders and providing operational support to regions to taking charge of service delivery and customer relationship management with various insurers and brokers.
His spotless contributions in all that's mentioned above and more, Sandeep backs it all with a 22 year experience across multiple domains of eCommerce, Tech Support, Airlines, Insurance, Travel and Market Research.